United Credit Union — Meet Matilda

(712) 322-0841

1900 W. Broadway
Council Bluffs, IA 51501

Members: Access Your Accounts

Online Banking • ATIRAcredit Card

For a list of our current rates,
click here

"Hello, Matilda?"

Meet United's Telephone Teller

Matilda is our Audio Response Teller that allows you to access your United Credit Union account information from any touch-tone telephone.

It’s easy and safe to use, plus the service is free.

To contact the Matilda System, you need:

a touch-tone telephone;
your Credit Union member number (which can be found on your statement);
your 4-digit “Matilda” Access Number, which is like a PIN (the system automatically assigns this number. The member will have to change it. Call the Credit Union for information);
and a list of action codes.

Call Matilda at (712) 329-8905.

For assistance with the Matilda System during regular business hours, please call a United Credit Union Representative at (712) 322-0841. Regular office hours, excluding holidays, are Monday through Friday, 7:30a.m. to 6p.m.

Matilda System Action Codes

Starting Your Call – You will be asked to enter: your member number followed by # and then your 4-digit Matilda Access Number. Follow the voice prompts using the action codes shown below. For transactions not listed here, listen to the entire listing.

At any time during your call:

For assistance, press 99
To return to the main menu, press ##
To end your call, press 98.

Transfers		General Loan/CD Information
Share to Share	10	Loan Payoff Status	81
Share to Checking or to Loan	11	Calculate Loan Amortization	82
		Certificate Maturity Dates	85

Inquiries		Hours
Share Draft Checking Balance	30	Lobby	70
Share Savings Balance	31	Loan	70
Loan Balance	32	Drive-up	71
Share Certificate Balance	33	Voice Response	72
IRA Balance	34	Other
Checks Cleared (by date)	40	Changing Your Matilda Access Number	96
Checking Deposits	41	Inquire on Another Account	97
Checks Cleared (by number)	42	End Call	98
Share Draft Deposits	50	Current Date and Time	90
Share Savings Deposits	51	Current Date and Time	90
Share Savings Deposits	51	For Assistance (Help Menus)	99
Share Savings Withdrawals	52	Share Types
ATM Debit Transactions	53	You must know your account type(s) to perform some of the transactions.
ACH Deposits	54	Main Share Savings	01
ACH Withdrawals	55	Share Draft Checking	08
Payroll Deposits	56	Christmas Club	04
		KIRBY Kids Club	09
		Loans — see your statement

Dividends & Interest Inquiries			Rates
Year-to-Date Dividend		60	Loans	73
Loans:			Share Savings	74
	Prior Year Dividend	62	Share Certificate	76
	Year-to-Date Interest	61
	Last Dividend Applied	64
	Prior Year Interest	63
Amount Entry Procedures (Example) Matilda will automatically enter decimal points. For example: for $3.50, enter 350; for $350.00, enter 35000.

Your savings are federally insured to at least $250,000 and backed by the full faith and credit of the U.S. Government.

Rates are current as of March 2011 unless otherwise noted and are subject to change.

APY = Annual Percentage Yield

APR = Annual Percentage Rate

(712) 322-0841

For a list of our current rates, click here

"Hello, Matilda?"

Meet United's Telephone Teller

Matilda System Action Codes

For a list of our current rates,
click here